Refund policy
Effective Date: 6/15/2024
Thank you for shopping at Sneaker Zone Shop. This Refund Policy outlines our procedures and guidelines for processing refunds on orders placed through our website www.sneakerzoneshop.com.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within +1 (561) 704 3289 days of receipt. We will provide a replacement or issue a refund.
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Incorrect Items: If you receive an incorrect item that differs from what you ordered, please contact us within +1 (561) 704 3289 days of receipt. We will arrange for the correct item to be shipped to you or issue a refund upon return of the incorrect item.
2. Non-Refundable Items
Certain items are non-refundable, including:
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Clearance or Final Sale Items: All clearance or final sale items are sold as-is and are not eligible for refunds unless they are damaged or defective upon receipt.
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Customized or Personalized Items: Items that have been customized or personalized are non-refundable unless they are defective or incorrect due to an error on our part.
3. Refund Process
To request a refund, please contact us at viery.madeus@yahoo.com with your order number and reason for the refund request. Depending on the circumstances, we may require you to return the item(s) to us before issuing a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly to the original method of payment used for the purchase, minus any shipping charges (if applicable).
4. Return Shipping
For items eligible for return due to damage, defect, or incorrect shipment, we will provide a prepaid return shipping label. Please follow the return instructions provided to you upon approval of your refund request.
5. Contact Us
If you have any questions about our Refund Policy, please contact us at viery.madeus@yahoo.com.
6. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.